JoinHealth

Self-Service Options

Medical & Dental

Most account and claims questions can be resolved immediately, 24/7, using the JoinHealth member portal. You can use the portal to:

  • Check the status of a claim or view your claims history
  • Request access to a dependent's claims on your account
  • Get a copy of your 1099-HC tax form
  • Ask a question about your prescription (Rx) benefits
  • Request a member ledger
  • Order a replacement ID card
  • Check your deductible and out-of-pocket accumulations
JoinHealth

Call Us for These Issues

These specific issues are best resolved with a quick call to our customer service team at 888-222-9206:

  • Pre-certification or prior authorization questions
  • If you're having trouble accessing or using the Member Portal itself
Call Now: 888-222-9206

Still Need Help?

If your question isn't covered above, reach us in one of these ways:

  • Call us at 888-222-9206 for the fastest response
  • Complete the contact form below and a member of our team will call you back 

Please note: We can’t handle customer service requests by email, so we can’t respond directly to the email address you provide. You'll receive a return phone call instead.

Call Now: 888-222-9206

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Client Testimonials

“Health plan administration can be complex and involves handling thousands of daily transactions confidentially. While only a very small percentage of our clients ever have questions, we always receive prompt assistance in resolving their concerns.”

Client Testimonials

“I have nothing but high praise for the service we receive. The continued support and follow-through from our service team always protects the plan’s integrity and helps to ensure we remain in compliance.”

Client Testimonials

“Your team has been a partner with us throughout this journey – ready to step in and help effectively whenever needed.”

Client Testimonials

“Our service team is knowledgeable, responsive, and professional. They know where to go to seek resolution and keep me informed along the way. On top of that, they are personable and a pleasure to deal with.”

Client Testimonials

“The client services team answers our questions about escalated issues really well and provides documentation that we can provide to our employees.”

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